VG sales numbers

[vynde]

Originally Posted by Furism

Well SOE and Blizzard have different points of view. But I know for a fact that Blizzard won't give you back twice an item you lost because you made a mistake. The GMs have that 'guideline' where they basically give you a joker you can use once.

EQ did that too, sometimes, but it was up to the GM (and I do mean GM, not Guides). Since after a while they decided to have a pool of GM with no specific server under their care (which was the worst mistake SOE ever made on the customer service topic), I guess the GMs decided it's not worth login on, say, Innoruuk just to reimburse a FS Scimitar, three Mith Swords and one GBS.

Anyway, my point stand. I don't think players and entitled to item reimbursement if they lost the item because they made a mistake, because I really think it doesn't make them more careful later on.

i think overall GMs were much better in WoW than in any SOE game. the problem with GMs is that they are people, some of them are assholes and wont give you the item back. in a raid one of our pallys disconnected right before the boss died, a pally helm dropped and our leader couldnt ML it to him. he petitioned a GM, the first time they said no, the second time they got the same GM and the GM said if they petition once more the pallys account would be suspended.

[kohl]

Originally Posted by Draegan

He wouldn't of turned into a careless stupid person, but if you did lose it, it would make you think twice each time you press the sell button. GM's shouldn't be there to babysit your dumb mistakes. They should be there to help with game issues to do bugs or non-player mistakes.

Many people already think twice. It's not as black&white as you make it sound. Maybe your cat jumped on the keyboard; maybe your contacts were acting up. There are plenty of circumstances that go beyond "the person was a dumbass", and if a customer does indeed take their ball and go home, there is one loser in the equation and its not the customer.

[Clug]

Originally Posted by vynde

what gave it away? was it the 2006 next to my name?

That would be funny if I didn't already say 06'er. Nice try though, 4/10 for effort.

Originally Posted by vynde

i dont consider vg to be a soe game, i consider it to be a sigil game, so i have no problem giving them my money. soe has burned all bridges with me because of swg and eq.

Keep on dreaming young Pedewan.

[Draegan]

Originally Posted by kohl

Many people already think twice. It's not as black&white as you make it sound. Maybe your cat jumped on the keyboard; maybe your contacts were acting up. There are plenty of circumstances that go beyond "the person was a dumbass", and if a customer does indeed take their ball and go home, there is one loser in the equation and its not the customer.

It is black and white. If you accidentally sold an item you wanted (there are buy back features now anyway isn't there?) you should be responsible for your own actions for god sakes. You're not a child anymore. Yes it's nice that a GM can give it back to you, sure, but I don't think a customer service based should be judged negatively because they DON'T do it. Like I said before, above and beyond.

Plus if anyone quits a game because a GM wouldn't fix they're own fuck up, who cares. They most likely would of found another thing to whine about shortly afterwards and quit anyway.

However I'd like to reiterate, that game bugs and non-player errors affecting your gameplay is entirely different story.

-------

Originally Posted by Clug

That would be funny if I didn't already say 06'er. Nice try though, 4/10 for effort.

Why would he write that if you didn't say 06'er? That doesn't make sense.

[kohl]

Originally Posted by Draegan

It is black and white. If you accidentally sold an item you wanted (there are buy back features now anyway isn't there?) you should be responsible for your own actions for god sakes. You're not a child anymore. Yes it's nice that a GM can give it back to you, sure, but I don't think a customer service based should be judged negatively because they DON'T do it. Like I said before, above and beyond.

It's that exact Above and Beyond service that turns customers into LOYAL customers. I have no idea what Blizzard's CS policy is or how much wiggle-room GMs have with regards to reimbursements, and yes - there is a buyback from vendors now anyhow so that example is moot.

I guess my point is that you can argue this from a sterile, 'out of principal' point of view, or you can argue it from a realistic, customer service oriented point of view. The cynic in me agrees with you - maybe Fred destroys an item instead of selling it, or DE's something and later regrets it. That person shouldn't expect to get the item reimbursed, however, it is those opportunities to fix someone's flub that get them spreading positive word of mouth about their ingame experience. Obviously there are limits and exceptions to all of that.

[Draegan]

I guess I'm not arguing with you. It's a good thing yes. I'm not saying they SHOULDN'T do it. However I don't think it's necessary to be considered good customer rep. If you can afford the manpower to answer all those types of petitions then more power to ya.

[Clug]

Originally Posted by Draegan

Why would he write that if you didn't say 06'er? That doesn't make sense.

His attempt humor failed because I asked a rhetorical question.

Keep up please.

[Draegan]

I chuckled. But then again I registered here in 2006 as well. To each his own I guess.

[vynde]

Originally Posted by Draegan

Why would he write that if you didn't say 06'er? That doesn't make sense.

i actually wrote it because losers who need to flaunt e-peen always bring up the date upon registering. ive been playing mmos for years but i never really resorted to forumcrafting till i started playing wow, so till then i really had no reason to register with any forums other than my guild forums.

Originally Posted by Clug

Keep on dreaming young Pedewan.

keep on dreaming...
this makes no sense because vg is pretty much sigils game at this point in time. it probably will change because history tends to repeat itself, but im gonna look at NOW instead of what may happen in the future. try again kiddo

[Twobit Whore]

Originally Posted by Draegan

IHowever I don't think it's necessary to be considered good customer rep.

It's not necessary to be considered bare-bones token customer rep. For it to be good CS, people need to come away from the experience feeling that the powers that be did everything within reason to ensure that the problem was fixed. "Sorry, we can't do anything about that, is there anything else I can (not) do for you?" doesn't quite qualify.

[vynde]

Originally Posted by Twobit Whore

It's not necessary to be considered bare-bones token customer rep. For it to be good CS, people need to come away from the experience feeling that the powers that be did everything within reason to ensure that the problem was fixed. "Sorry, we can't do anything about that, is there anything else I can (not) do for you?" doesn't quite qualify.

I find it a bit alarming how usually games start out with excellent CS and once the game has a good number of subscribers the CS takes a dive. with vg, its pretty sucky now so i wonder if it'll stay at this level or drop even more.

[Draegan]

Originally Posted by Twobit Whore

It's not necessary to be considered bare-bones token customer rep. For it to be good CS, people need to come away from the experience feeling that the powers that be did everything within reason to ensure that the problem was fixed. "Sorry, we can't do anything about that, is there anything else I can (not) do for you?" doesn't quite qualify.

I have ADD and lost track of what we were arguing about in this thread. To sum up I think I agree in practice but not in principle? This is turning into a semantics argument.

[Twobit Whore]

Originally Posted by vynde

I find it a bit alarming how usually games start out with excellent CS and once the game has a good number of subscribers the CS takes a dive. with vg, its pretty sucky now so i wonder if it'll stay at this level or drop even more.

EQ was definitely this way. Back when it was brand new, CS wasn't a nightmare, things were often recitified with little hassle. Over time, and I'm not gonna point at SOE, things went downhill fast. The biggest mistake imo was removing server GMs and going global.

With WoW, I find the opposite. Early on, they were clearly understaffed and petitions could take days to be answered, but as time went on, the CS department grew and realized that good CS was a good thing for the game and playerbase.

VG? Well, noone can say yet.. but starting off bad isn't a good thing in today's market.

[Draegan]

As far as VG is concerned I've had a problem or two and it was taken care of quickly and efficiently.

[vynde]

Originally Posted by Twobit Whore

EQ was definitely this way. Back when it was brand new, CS wasn't a nightmare, things were often recitified with little hassle. Over time, and I'm not gonna point at SOE, things went downhill fast. The biggest mistake imo was removing server GMs and going global.

With WoW, I find the opposite. Early on, they were clearly understaffed and petitions could take days to be answered, but as time went on, the CS department grew and realized that good CS was a good thing for the game and playerbase.

VG? Well, noone can say yet.. but starting off bad isn't a good thing in today's market.

yeah well CS does sound like its a nightmare on vg. people falling through bridges and GMs not summoning their corpses fucking sucks.