Vanguard Server Issues

[Ashes Emberblade]

The VG launch has been pretty smooth, but there's one major issue that has gone unresolved. Several chunks on several servers have gone down for great lengths of time, and there has been absolutely NO response from SOE/Sigil.

What happens is a chunk goes down indefinitely, and any time you run a character into this invisible "wall" to the downed chunk, there's a good chance your character is unplayable until that chunk comes up. Last night, the Vulmane starting area chunk was down for approximately two hours. Worse yet, Lomshir Plains on Gulgrethor has been down for at least 15 hours now. That's right, 15, with several characters, my own included, trapped inside.

But this only serves to highlight the biggest problem VG has atm. NO CUSTOMER SUPPORT. They closed the official VG forums, so there's nowhere to officially post technical support / server issues. There's no forum where they can quickly throw out server updates, or even acknowledge problems. I've sent customer support emails, filed petitions, etc., all without response.

In other words, we have first gen customer support, ala EQ, in what is supposed to be a third gen game.

[Menion]

Seriously, did you really expect anything better from a game that everyone has said is going to be complete and utter shit?

[Hardcore Cracka]

Working As Intended

[Ashes Emberblade]

The game itself is spectacular. It's the customer support that leaves much to be desired. I mean, seriously, a post from a dev stating that they're aware of the issue, no ETA on a fix, would be sufficient, because then at least players would know it's on their radar. As it stands now, nothing.

They really, really, really need to open a Server Status forum just like WoW has. Like, within the next hour.

Edit: And I really want to reiterate that the game is extremely fun. It has its quirks and needs polish, but the improvements they've made between the start of Beta 5 and now are extraordinary.

[kcxiv]

Thats the whole reason why they put the offical release date for the 30th, anything that happens before that means nothing. The game is not "officially" launched yet.

[kedwyn]

Sony customer support has always sucked.

Fortuantely the launch has gone very smoothly. Much to the suprise of all the naysayers here. The early was a huge help to pre-orders to get the noobie areas less crowded when the game releases to the masses next week.

[AladainAF]

Being that the game isn't even officially live yet, this really isn't much of a surprise.

The launch for the "digital download" folks (i.e. you) has been, for the most part, quite smooth.

I think its really not worth posting about VG server issues though when the game is not live for the masses yet. Whether they crash and burn then, or run smoothly -- that will be the real test.

[Senen]

Originally Posted by Menion

Seriously, did you really expect anything better from a game that everyone has said is going to be complete and utter shit?

By everyone you mean a hand full of people right? I mean if 2 people say its shit then it must be the gospel lol.

[tad10]

Originally Posted by Ashes Emberblade

In other words, we have first gen customer support, ala EQ, in what is supposed to be a third gen game.

Server issue are supposed to be SOE -- so hammer SOE technical support. In addition to the chunk issue -- EU servers were locked for like 8 hours lonnger then the other servers.

I can only guess they were having hardware issues for the chunk to be down that long. Probably had to replace a chunk server.

No excuse for the lack of information to customers re chunk crash and EU servers. People are now paying money to play -- so they deserve to be kept in the loop.

* * *

As to the usual fucktards on a VG thread -- when was the last time you played the game Menion and HC? If the answer isn't today then fuck off and go back to your holes.

[Aegorian]

i love it when a new VG thread starts with something negative to say. All the fuck bags that love to hate Vanguard jump out of the woodworks and lay on the big "Yea! what did we tell you!" e-peen+1 rant.

Reagardless, dont take this 1 review as gospel. It's actually the first i've heard of it. Everything else i've read was that everything was very stable. Maybe 1-2 crashes over 20 hours periods, but that's acceptable IMHO. As for the chunk issues the OP was experiencing, it may just have been a faulty piece of hardware *shrugs* It'll get fixed and run as well as the rest of the game. As for those of you who dont care about the game, arent playing and are just here to massage your internet egos and pat yourselves on the back for your pathetic flames... well... no one gives a shit?

[xmod2]

Originally Posted by tad10

Server issue are supposed to be SOE -- so hammer SOE technical support. In addition to the chunk issue -- EU servers were locked for like 8 hours lonnger then the other servers.

I can only guess they were having hardware issues for the chunk to be down that long. Probably had to replace a chunk server.

No excuse for the lack of information to customers re chunk crash and EU servers. People are now paying money to play -- so they deserve to be kept in the loop.

* * *

As to the usual fucktards on a VG thread -- when was the last time you played the game Menion and HC? If the answer isn't today then fuck off and go back to your holes.

Yeah if the program I wrote crashes a lot, please contact AMD or Intel customer support. It's not my shitty programming, it's what it's running on! So what if every other program you run works fine?

[Kildace]

Originally Posted by xmod2

Yeah if the program I wrote crashes a lot, please contact AMD or Intel customer support. It's not my shitty programming, it's what it's running on! So what if every other program you run works fine?

Servers going down is exactly the same as a C++ program crashing.

[Dom Devore]

Originally Posted by xmod2

Yeah if the program I wrote crashes a lot, please contact AMD or Intel customer support. It's not my shitty programming, it's what it's running on! So what if every other program you run works fine?

He said server issues genius, not client issues.

[ganthornx]

Vanguard Patch Notes 1/27/2007

GAMEPLAY NOTES
- PVP - Fixed defensive targeting issues on the team PVP rule set.
- PVP - Increased partial spell resist chance for all classes.
- PVP - Decreased chance to break stuns and roots on hit for all classes

CRAFTING NOTES
- Some utility icons have been updated.
- Tier quest completion is now mandatory to learn general skill crafting recipes.
- Specialization and Tier Quests require the crafter to be one level higher to take them now.
- Updated recipe levels for all trades.

DIPLOMACY NOTES
- Players can now choose between all comments on the "Back to Thistle" Quest.
- Advisor Ma'ax no longer lies. He allows players to skip the Diplomacy Tutorial.
- The Voices of Kaerellun now lead Half-Elves to their appropriate Instructor.
- Newbie Diplomacy pants now have a name, description, and give a point of Domestic Presence.
- You can now defeat Abulard Thistle more easily in “The Best Way to Grasp a Thistle”
- Some decks (like the one on Graag the Ripper) have been made slightly easier to beat – this corrects almost all problems with players not able to complete parleys due to difficulty.
- Half Elves can now begin the Diplomacy line in Tanvu at Hido Kani Dawnstar.
- Ambiance upgrade in New Targonor and Ahgram.
- After speaking with Bijourn in “When You’re A Stranger” the correct waypoint is given to the Traveler. For reference, he is on the hill watching you talking to Bijourn.
- The Spirit Rager's Decks have been turned down to "Beatable." They should now no longer smash players with the Hammer of Injustice(TM)
- Leth Nurae – The skill block for High Elf diplomacy has been removed after the quest “Tanalion’s Training”, you can proceed as normal.
- Leth Nurae – Arianna Lanendril now points you in the right direction to find Captain Laenil, she found that her joke of pointing you into the middle of the Kaon infested forest wasn’t that funny after all.
- Qur’xa – The Sybarite Obliterator and the Effigy of Rage have cast aside their vows of pacifism and will now fight each other to the death. You can now proceed in Kurashasan diplomacy.

WORLD POPULATION NOTES
- Martok Two-Handed Axes should now have the appropriate models
- Quivers and Bolt Cases have been added to Weapon Vendors
- Instruments now require two hands to play (imagine that)
- The Shrine of the Mind in Jalen’s Crossing should no longer punt everyone; gnomes beware, the test was a success!
- Cammora in Jalen’s Crossing is now offering a reward to adventurers who brave elemental arks of the Ark of Harmony
- Low levels dungeons near starting areas have had “dungeon loot” added to them in order to help prevent player’s equipment from falling far behind their adventuring level; more to come
- The quest, “Ant Attraction” now sends players in the right direction.
- Redcap pumpkin thieves are now much more common in Rindol Field.
- Jack o’ Lanterns now go away after a time in Rindol Field.
- There is now just one map dot for Gwarn’s Boundary.
- Fixed starter training quests so you shouldn’t get them before you need to train.
- Yukiona in the Wildgrowth Forest should now have the correct appearance.
- Named mobs in the Wildgrowth Forest should now be dropping loot.
- Respawn timer on Mussel Shells on the Martok shores has been adjusted.
- Pristine Blacktusk Hides required for the Leather for the Harness quest in Martok will now drop off the intended creature only.
- Graphic on the Boar Cleaver has been updated.
- Fixed minor text issues in several Martok quests.
- Dracosnap Tortoises should now respawn properly.
- Mobs in Martok should no longer show as being stuck.
- Training quests in Martok, Bordinar’s Cleft, and Mekalia should now be handed out at the appropriate level.
- Named NPCs in the Blighted Lands have decided to spend more time with their pet chihuahuas, resulting in a decreased chance to be frowned upon by them.

GUI NOTES
- The combat crossed swords on the player status window will now only show when you are actually in combat.

ART NOTES
- Fix to anisotropic filtering which was preventing it from working under certain drivers in certain circumstances. Should see improved quality for those using anisotropic filtering.
- Full support for variant aspect ratios has been added. Widescreen users should see a noticeable difference in their field of view.

[Ayeshala]

Game is great, etc etc but as of now Sigil's communication plan for Live is a failure.

Edit: pooor kitty