Verizon Phone Broken :(

[LexarkT11]

ok so long story short, bought a new xv6700 from verizon (pocket pc) about two weeks ago and today the screen cracked on the corner of something, I think im going to say i was just using the pen to play a game or something and it cracked during that?

There are no visuals and the screen is all funky colors now

Anyone have any experiece with verizon and getting a phone replaced, or know what I am going to have to do to get it fixed?

[Kuriin]

You get 30 days to exchange it for free. I'm sure they'll give you a new one.

[Sabolin]

should have held out for the xv6800 coming up.

[LexarkT11]

Originally Posted by Kuriin

You get 30 days to exchange it for free. I'm sure they'll give you a new one.

i hope this works, i will take it there today and see what I can get done i guess

[Kuriin]

If you also bought the insurance, you'll have coverage on it. :b

[LexarkT11]

no insurance on it

but i have had for about two weeks, cant i just blame it on the stylus/screen and perhaps make it seem faulty, hope i can get it replaced cheaply

[Kuriin]

If you're pushy, I'm sure you can do something about it. lol.

[elderec]

When you call, just be nice & don't hangup. You can almost always get what you want by just refusing the end the call until you are "satisfied with the resolution of this issue". Also, be sure to use key retention words like "t-mobile, cingular, & cancel".

[Dabamf]

Originally Posted by elderec

Also, be sure to use key retention words like "t-mobile, cingular, & >>>cancel<<<".

.

[Akileese]

Originally Posted by LexarkT11

no insurance on it

but i have had for about two weeks, cant i just blame it on the stylus/screen and perhaps make it seem faulty, hope i can get it replaced cheaply

insurance is fairly worthless since they added the 50 dollar deductable. It's a big risk. If you take good care of your phone like I do, I ended up paying 7 dollars a month for 2 years, then they wanted to charge me 50 dollars. Aka, 200 dollars.

But yeah, if you get a pocket PC or something expensive, insurance is kind of useful since they're expensive and a lot more can go wrong. Actual phones are much more of a crapshoot.

I'm switching back to sprint/nextel when the Musiq comes out in 8 days and I'm not getting insurance.

edit: #1 Thing I love about cell companies is when youre service is almost over, they will blow you every way possible to get you to stay. I got the last two months of my bill free from verizon because I felt I was wrongly charged for calls I didn't make (and I was). They took away the band charges, and gave me a $150 credit. Good times.

[Twobit Whore]

Best bet is to take it up there, be nice and honest. Unless you slammed it on the ground and ran over it to break it, it should be considered normal wear and tear.

Today I went to Alltel with my phone that is ~3 months old. The belt clip spring had broken and my 9 key wouldn't work unless you pressed the left half of it. Not a big deal but annoying, especially considering the way I hold my phone and punch in numbers for automated calls etc. Anyway, I showed it to the guy, told him what it was doing and he filled out a warranty report, told me I would get a new one in the mail in 3-4 days and to bring back the old one with the new one, they would switch my info into it activate it and that's it. Oh, and he gave me a new holster clip on the spot. All for nothing but 5 minutes and some friendly chatter.