I hate to say this, but everytime one of these types of games come out it just makes Blizzard look that much better in reference to their customer feedback.
A lot of people bitch about CM, lack of communication etc, but if you peruse the boards over at
Home | Hellgate London the lack of any response to the memory leak issue is deafening. Not a simple, yeah we are aware, and yes it is top priority in getting this fixed, and no we dont quite know what is causing it, keep posting error reports to help us nail down this bug. I have worked the software support gig before, and we would release monthly patches to our software. If a customer reported a break, we would document it, test it, and submit a Program Mod Request to the QA team. We would at the very least let them know, yes it seems to be broke, and we submitted a PMR so that QA can take a look, test and submit (they would basically reverify what we did) the programming change to the programmers to correct and fix it accordingly depening on the urgency.
The key part is we would keep the client informed. If no notes had been submitted on the PMR (they would update with notes) we would say it was still in testing and that it hadnt been returned yet, but they are aware and still working on a solution. And when the fix happened we would PROACTIVELY call the client and let them know that it would be out on XX.XXX RES release.
It just kills me when I see such a simple thing like communication being constantly butchered by gaming software companies. All you have to do is let people know you are aware and it is being looked into. At least Blizzard has gotten that right. They may not do what we want them to do, but they let you know they are in fact doing something, as opposed to keeping you in the dark.
Game is enjoyable, but it still pisses me off that they intentional released this game in this state. If they would have worked on the polish for another 3-6 months, we could all be singing the praises of Flagship and Hellgate. You would think Roper would have learned something from Blizzard, instead EA rubbed off on him.
