| Problem solved.
An apology to our customers
Late last night some of our GMs saw some unusual activity on the servers. Some accounts were logging in and downloading incorrect files. This seemed out of the ordinary, and the accounts in question were suspended temporarily.
The fact that this unusual activity occurred was entirely our fault. In the future we will be careful to ensure that if we do not want folks to have access to something, we will make certain that they do not have that access.
Our apologies for the mess up. We understand patch time can be critical time for guilds and clearly this ruined patch day for several customers. Anyone that was suspended due to this issue will have that suspension lifted before 3 pm. PST. We will also be compensating those customers who lost time last night.
- The EverQuest Team |