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Originally Posted by vynde  I find it a bit alarming how usually games start out with excellent CS and once the game has a good number of subscribers the CS takes a dive. with vg, its pretty sucky now so i wonder if it'll stay at this level or drop even more. |
EQ was definitely this way. Back when it was brand new, CS wasn't a nightmare, things were often recitified with little hassle. Over time, and I'm not gonna point at SOE, things went downhill fast. The biggest mistake imo was removing server GMs and going global.
With WoW, I find the opposite. Early on, they were clearly understaffed and petitions could take days to be answered, but as time went on, the CS department grew and realized that good CS was a good thing for the game and playerbase.
VG? Well, noone can say yet.. but starting off bad isn't a good thing in today's market.
