Quote:
Originally Posted by Twobit Whore  It's not necessary to be considered bare-bones token customer rep. For it to be good CS, people need to come away from the experience feeling that the powers that be did everything within reason to ensure that the problem was fixed. "Sorry, we can't do anything about that, is there anything else I can (not) do for you?" doesn't quite qualify. |
I have ADD and lost track of what we were arguing about in this thread. To sum up I think I agree in practice but not in principle? This is turning into a semantics argument.
