Quote:
Originally Posted by Draegan  IHowever I don't think it's necessary to be considered good customer rep. |
It's not necessary to be considered bare-bones token customer rep. For it to be good CS, people need to come away from the experience feeling that the powers that be did everything within reason to ensure that the problem was fixed. "Sorry, we can't do anything about that, is there anything else I can (not) do for you?" doesn't quite qualify.
