Quote:
Originally Posted by Sancus  Not only did they suspend people who received any gold at all, they're also zeroing people's gold out when they unsuspend. Regardless of whether any of that gold was legit or not.
Sounds like it's getting pretty messy. |
I don't understand why companies that rely on recurring payments from customers think it's alright to pull this kind of stuff. Would it be harder to just get rid of the bad gold and ban the sources of the dupe currency without screwing over players completely? Almost certainly. However, in any business that can have return customers, it's far tougher and more expensive to get a new customer than it is to retain an old one. For every one person that quits as a result of this poor management decision, it will cost them anywhere from twice to
five times as much to get a new player.
Yes, I realize with 7 million players Blizzard doesn't really care about a few
thousand annoyed players. They're top dog and they can afford to pull this kind of crap. SoE thought the same thing with EQ, though, and in the end it will always come back to bite them in the ass; when Timmy is looking to play an MMO after some upcoming releases, is he going to play WoW, even though his friend Tommy griped about being unjustly punished, or will they go try Vanguard/Conan/Warhammer/some other MMO together without such a stigma?
My bet is on the latter.
