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In both of the above cases, you have a single person making a single definitive statment saying what they believe to be true, simply trying to be helpful and that statement getting latched onto and turning out in the worst of ways.
Unfortunately, neither person who made the statements in the above examples was aware that they weren't right because they weren't directly involved in the subject matter they were discussing.
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Then MMO-Companies need to lock down what ARE the approved channels for releasing information, make sure information is only released through those channels, and make sure that information is reviewed before it is released. Ignorance doesn't absolve culpablity. If your product wasn't a game you guys could have more problems than a just disgruntled fan-base... and as the market gains ground as a legitimate industry I wouldn't be surprised to see the same kind of regulation applying more and more often.
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Don't underestimate people's desire to be nice and overestimate people's desire to be sinister. In both of these cases, the poster was genuinely trying to be helpful and encouraging.
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It's hard when one entity repeatedly makes such massive "mistakes" with releasing information. You know if it was a once per game type thing you might be able to reasonably sell it as a simple mistake, but when it happens consistantly and repeatedly over a bunch of games over a time span of nearly a decade without any visible effort to remedy the situation, it's time to shit or get off the pot. Fix your information distribution system or accept responsiblity for the mistakes you have made in a very public and visible manner.
