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Originally Posted by Kaxmax I agree with you 100%, with a decent sized company shit happens. However, if a PR guy gives false information to the players it's the upper management's responsibility to make sure that information is corrected. |
Well I don't know the solution delivery process of SoE, but I see them as having two possible options to fixing the problem after the misinformation had been said: They could either, A. Leave the players misinformed, and just haul ass on fixing/completing the project, or maybe B. Telling the players they were misinformed, admitting your PR staff is shit (and remember, in a corporation, a person's actions (especially a PR person) reflect on the company as a whole), admitting the zone isn't finished/broken, and so on, pissing on the credability of the company.
It really translates out to A. Pissing off the raiding crowd, not the majority of their playerbase mind you, or B. Admitting to everyone that mentioned above, thus severely damaging the companies reputation even more so than the prior option would. With giant corporations, and with a company like SoE who had all those numbers of subscribers, when it comes to down to pissing off a lesser crowd of people and ruining the companies reputation with them, or pissing off the greater crowd, admitting guilt and pretty much admitting to even the non raiders that the company messed up - the prior option will ALWAYS be the best choice. I mean sure, they are both shitty options, but the company will always tend to look out for the company first in the end. Always. Customers come and customers go.
