[Ngruk]

Regardless of the examples and opinions the bottom line is it comes down to what you believe in as a company, and what you stand for. If you are a company founded on integrity, principle, respect and accountability you will be seen as such by anyone not possessing blind hatred for you.

That's not to indict anyone out there, because in the two examples being thrown around I have a ton of respect for both companies.

They've both made mistakes, they've both, imo, done things differently than I would have, but it's their companies.

I don't think either one has set out to screw their customers, ever. I think they both try and do what's best for themselves at every turn, with as little ramifications to their customers as possible.

The bottom line is that I, as a customer, have the ultimate say in how they run their companies. If I disagree, they don't get my money. If they make enough people dislike them, or disagree with how they practice their business, then they become irrelevant or go away.

Neither of them has done that. EQ2 has maintained a pretty consistent customer base and Blizzard is big enough that booting 59k customers for infractions against their users agreement was an easy thing to do.