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Originally Posted by ilian Not a single developer was laid off. It was all customer support/QA |
MMO's are all about margins and volume. If an MMO can keep the lion's share of its subscribers paying they don't have to give a fuck about the minority who complains. Even at 100K subscribers if they cut salary overhead they can walk away with a nice profit. Again, it's about making enough money to pay for that house, car, hot wife and the 2 to 3 rugrats and be able to retire in 10 years. All of that can be done without people staff CS; they can use the forum boards to find out what people want. Live CS has no place in an MMO.
