| Having done user experience matrices for international congloms, I'd have to say fuck catering to Bob because you could never produce enough content for him in a cost effective manner.
He'll get the endgame casual shit and quit again because there is nearly 0 point to it except for use while raiding or PVPing.
Take the box sales and months of subscription and wait for Bob to resub when the expansion comes out.
The pace of the game is far too fast and people gobble up new casual content in no time at all to rely on "expansions." I mean, then you realize that the amount of content EQ had through kunark pales in comparison to where WoW is now, it just took way longer. |