The original writeup is
here, and I'll repost it below.
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I began what would eventually become the "Of Love and Family" quest last week. I reached the point where I was required to 5-man Stratholme scarlet side and obtain the painting from the Archivist room - 10 hours later that was done.
After returning to the elder Fordring in EP, I was sent to the Hag near Uther's tomb to receive the Scarlet illusion, and asked to enter Hearthglen and give the junior Fordring a parcel of items. I did this.
Once the junior Fordring sees the parcel of items, he denouces the Scarlet order and attacks and kills the guards in the room with him. He tells me to "remove my disguise" so that he doesnt inadvertantly kill me. I do so.
We then make our way out of Hearthglen, killing any Scarlets that get in our way. I do not assist him, until we reach the gates of Hearthglen and it is absolutely apparent to me that he is going to die. I jump in and end up saving him, at which point he slowly fades away. I get no message about a quest completion or failure - nada.
I returned to the elder Fordring - nothing there.
After doing some reading, it seems that I was not supposed to assist him in Hearthglen, and that he was supposed to die. My first question - how the hell was I supposed to know that? Perhaps if he said "do not assist me" I would have known, but no, he says "escort me out of Hearthglen". Very explicit. Further, I'm told that removing the Scarlet Illusion is also unnecessary - why does he tell me to do this?
So anyway I submitted a GM ticket and 5 hours later went to bed with no response. I awoke to find this in my email box:
Quote:
Greetings Gin,
Thank you for contacting the World of Warcraft Game Master Department.
In order to try and solve your current quest issue we ask that you do the following:
-Abandon the quest from the quest log
-Move all quest items to the main backpack
-Return to the NPC that gave you the quest (If it is a series, the last NPC you interacted with)
-Acquire the quest again
-If the "error duplicate item appears" then please destroy any quest items.
If the same issue occurs a second time, please petition for a Game Master detailing the events. We thank you for your patience.
Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!
*** Please do not respond to this email as all conversations on this matter would be best handled online. ***
Regards,
Kayeth
Game Master
Blizzard Entertainment
www.WorldofWarcraft.com |
When I created my ticket, I was explicit as to the quest I was on and why I was now screwed. Then I get a GM telling me to "go back to the last NPC involved" - that would be the Junior Fordring in Hearthglen who will kill me on-sight since I will not have the Scarlet Illusion on and can not get it back.
Issues here:
1. Your GMs dont know how quests work
2. They issue canned responses which are wrong
3. Inter-quest text is nebulous as to how players should interact with the NPCs, yet doing the wrong thing totally blows the quest
4. It took me 10+ hours to get to this point in the quest and there will likely be no recourse
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total fags