I don't think anyone needs to point out what is already pretty obvious. They are still part of the audience and even though they are whiney rejects, they are future customers. While I don't think what they say is falling on deaf ears, I doubt anyone will actually 'listen.' They have as much of a right (although it's painful to read) to voice how they feel as the more experienced player(s).
As for 'official' feedback, you see what we see. Look for a Blizzard reply. If there isn't one, you should be able to guess why.
