Quote:
Originally Posted by Zehn - Vhex  1) The entire game. This "expect bugs to be patched later" thing is bullshit. Always has been, always will.
2) Customer Service. If my company had the same customer service as Blizzard or Sony or Mythic or etc...had we'd be out of fucking business. It's shameful.
It's a testament to the willpower, patience and understanding of gamers that we put up with all the bullshit companies put out. We can ignore the minor flaws for the grander fun.
But time and again some company thinks they can exploit this and get away with a shoddy product and time and again they fail.
Don't be that company. |
Not sure what world you're from but even MMO's with shitty customer service have better CS than most companies I've had to deal with in "real life". Not that that's an excuse, just sayin'.
Bugs on release that will be patched later is definitely bullshit though. It's always been a plague for PC games ever since internet connection became commonplace (and sometimes before - remember the patch disks in software stores anyone?). Sadly the problem seems to be getting worse as even consoles are infected with it now. And of course it's worse of a problem with MMO's as it's a very different type of genre, where your continual satisfaction is necessary. You don't have to have fun for every single second you're in the game, but frustration that compounds is a surefire way to lose a customer. One bug that's left unfixed with for a while can easily do this.
